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Our cancellation policy is designed to provide flexibility and convenience, allowing you to cancel your service up to 2 days prior to the scheduled date without incurring any penalties. If you decide to cancel within this timeframe, simply contact our customer service team to process your request. Additionally, our refund policy guarantees that any eligible refunds will be issued within 7 working days from the date of your cancellation request. We are committed to ensuring a smooth and hassle-free experience, prioritizing your satisfaction and providing timely responses to all inquiries and transactions.
Please look below for a comprehensive list of the various services’ cancellation and refund policy we offer.
Cancelling your automatic monthly subscription. Your automatic monthly renewal subscription will continue unless and until you graduate, or complete the program, cancel your subscription, or we terminate it. You may cancel your automatic subscription at any time by going to Subscription & Billing setting found in your account Settings, then click Cancel on your active enrollment and confirming your cancellation request with an Enrollment Advisor via phone (India only) or online chat.
You must cancel your automatic monthly subscription the day before your next billing date occurs in order to avoid being billed for the next periods monthly fee. If you choose to cancel your automatic monthly subscription from an Online and / or blended learning course, you will continue to have full access to the Online and / or blended learning course until the end of the current period. There is no refund for the remaining period of the month in which you cancelled. Following your subscription cancellation, you will continue to have limited access to the Online and / or blended learning course materials. If you cancel your subscription during a free trial, you may lose access to the Classroom immediately upon cancellation, and may not be eligible for Static Access.
When you graduate or complete the program from an Online and / or blended learning course before your next Billing Date, you will not be billed for the next periods monthly fee. After graduation or complete the program, you will continue to have limited access to the Online and / or blended learning course materials.
For Cancellation terms for Pre-Order, Bundled Subscriptions, Manual Subscriptions, Term-Based payment models and Free Trials, please see the applicable section below.
Cancellation terms for Pre-Orders for Subscriptions: You may cancel your pre-order subscription at any time during the pre-order period, that is, any time prior to the date on which your Payment Method is charged. Thereafter, you will have the cancellation and refund terms associated with the type of subscription model you have ordered (automatic monthly renewal, bundled offering, manual renewal or term-based), please see the appropriate section herein.
Cancellation Terms for Bundled offering. For a Bundled offering payment model, you will be provided the two (2) days cancellation and seven (7) working days refund period within which to cancel your purchase. Following the seven (7) day refund period, there will be no further refunds, including no partial refunds, for termination during the fixed, multi-month term, or during any monthly automatic subscription periods following the initial fixed, multi-month term. For information on how to cancel your monthly automatic subscription period, please see the Cancelling your automatic subscription Section above.
Cancellation terms for Manual Monthly Subscriptions. You will be provided the two (2) days cancellation and seven (7) working days refund period within which to cancel your manual monthly purchase. Following the seven (7) day refund period, there will be no further refunds. In order to cancel and request a refund go to the Subscription & Billing setting found in your account Settings, click Cancel on your active enrollment and confirm your cancellation request with an Enrollment Advisor via phone (India only) or online chat. Please note that Students are only entitled to one refund per Online and / or blended learning course.
Cancellation terms for Term-based payments. Except as otherwise required by law or subject to contractual obligations, Users enrolling in term-based offerings have two (2) days from the first date the Online and / or blended learning course. In order to cancel and request a full refund go to the Subscription & Billing setting found in your account Setting, click on your active enrollment and confirm your cancellation request with an Enrollment Advisor via phone (India only) or online chat. Fees paid for such programs are thereafter non-refundable for that Term.
Following your request to cancel via your settings, you may receive an email from JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) in order to obtain information and feedback relating to your request, so that JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) can better understand its customers’ needs and preferences, and/or you may also be asked to participate in a call with a JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) representative for similar purposes. Notwithstanding such communications, the date of your original cancellation request will serve as the date for calculating your refund eligibility; additionally, you will not be required to engage in such communications in order to complete your cancellation.
Refunds: Other than stated above for each form of enrollment or payment method, you hereby acknowledge and agree that JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) will not offer refunds on any fees and charges related to your purchase of any products or Services. This includes any partially used or unused periods for which you have already paid, regardless of whether it is a subscription, bundled, manual subscription or one-time term payment method. We do not guarantee refunds for lack of usage or dissatisfaction. For subscription-based enrollments, upon the termination of your subscription whether by disenrollment or graduation or completion of program you will not be charged for future monthly fees. However, you will not be issued a refund for the most recently (or any previously) charged fees. In addition, if you cancel your subscription, and subsequently re-enroll for an Online and / or blended learning course, you will not be entitled to an additional seven (7) days refund period, only one refund is permitted per Student per Online and / or blended learning course. If you purchase any Online and / or blended learning course or Service through a mobile purchase or third-party marketplace (e.g., in-app purchases through the Apple App Store, Android App Store or purchases made through certain alternative payment services), the refund policy applicable to that third-party marketplace will apply, unless otherwise explicitly stated by JustMyIQ (Pudvi Investment Solutions Pvt. Ltd). Except as otherwise explicitly stated by JustMyIQ (Pudvi Investment Solutions Pvt. Ltd), the third-party marketplace will be solely responsible for making refunds under its refund policy, and JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) will have no refund obligations. JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) disclaims any responsibility or liability related to any third-party marketplace's refund policy or the third party's compliance or noncompliance with such policy. Special refund terms may apply if you enroll under a free trial offer, for example, if you sign up for a bundle offer that includes a discount of one month, you may be eligible for a refund for seven days after purchase. If, however, you purchase a monthly subscription with a free trial, you will not be eligible for a refund.
Price Changes. We reserve the right to modify, terminate, or otherwise amend the fees and features associated with your subscription. If we notify you in advance of at least fifteen (15) days, your continued use of JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) and the Online and / or blended learning course after the changes have been made will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may terminate your subscription by cancelling at any time. If you accept the new subscription, its terms and conditions with these Terms will apply for all future months.
Taxes. When you purchase any Online and / or blended learning course or other Service or product from JustMyIQ (Pudvi Investment Solutions Pvt. Ltd), you agree to pay not only the applicable fee, but also all applicable sales, use, value added, transaction taxes, or other government-required fees and charges that JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) determines it is required to collect (taxes). Please note that JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) will calculate the Estimated Taxes at checkout and that, upon confirmation, you may be responsible for a different total. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. You hereby authorize JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) to modify and charge any Taxes owed by you upon confirming the tax rate. Please also note that where GST / VAT collection is required, if any, GST/ VAT will be calculated and added at checkout. You hereby agree to indemnify and hold JustMyIQ (Pudvi Investment Solutions Pvt. Ltd) harmless against any and all claims by any tax authority for any underpayment of any Taxes, including, without limitation, GST/VAT, and any related penalties and/or interest.
Credit Card Billing. Credit card payments are processed by our third-party payment processor(s). By agreeing to this Terms of Use, you agree to be bound by Third Party Payment Processor(s) Terms of Service as applicable. Any breach of those terms will be treated as a breach of these Terms. If you have selected a subscription-based enrollment or implemented an installment plan, your credit card will be automatically be charged monthly for the cost of the Online and / or blended learning course and any applicable taxes. If any fee is not paid in a timely manner, or our processors are unable to process your transaction using the credit card information provided, we reserve the right to terminate your account or suspend or terminate your access to the Online and / or blended learning course as we deem appropriate. If your payment details change, your card provider may provide us with updated card details and you agree to our collection of such details. We may use these new details in order to help prevent any interruption to the Services. If you would like to use a different payment method or if there is a change in payment method, please visit your account settings to update your billing information.